Assessor Resource
ICTNPL5101A
Apply service measures and demand forecasting to products and services planning
Assessment tool
Version 1.0
Issue Date: May 2024
Technical planners, designers and supporting administration staff apply the skills and knowledge in this unit. It may also apply to technical staff moving into planning and management positions.
Planners may be responsible for small projects, parts of larger projects and for the delivery of telecommunications products and services to customers.
This unit describes the performance outcomes, skills and knowledge required to analyse customer bases and market demands and use forecasting tools to predict customer demands for new products and services.
Accurate forecasting helps service providers make key investment decisions relating to product development and introduction, advertising and pricing, well in advance of product launch. This helps to ensure that the company will make a profit on a new venture and that capital is invested wisely.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)